Return & Refund Policy

At Best of Fragrances, customer satisfaction is important to us. Due to the nature of fragrance products, we do not accept returns or offer refunds for change of mind, personal preference, or dissatisfaction with a scent.

Return Eligibility

We only accept returns if:

• You received a damaged item.

• You received a defective product.

• You received the wrong item.

If your order meets one of the above conditions, you must contact us within 7 days of receiving your order.

Important: Unboxing Video Required

To process any claim for a damaged, defective, or incorrect item, you must provide a clear, continuous, unedited video of the package being opened (unboxing). The video must:

• Start before the shipping package is opened.

• Clearly show the shipping label and package condition.

• Show the complete unboxing process without cuts or edits.

• Clearly capture the damaged, defective, or incorrect item.

Claims submitted without a valid unboxing video may not be eligible for a replacement or refund, as we are unable to verify the condition of the package upon delivery.

To request a return, email bestoffragrances@niralco.com with:

• Your order number

• A description of the issue

• The required unboxing video

• Clear photos of the damaged, defective, or incorrect item

Our team will review your request and, if approved, provide return instructions.

Please do not send products back without prior authorisation, as unauthorised returns will not be accepted.

Non-Returnable Items

We do not accept returns or exchanges for:

• Change of mind

• Fragrance preference or scent expectations

• Opened or used fragrance products

• Products with broken or removed seals

• Sale or clearance items

• Gift cards

• Personalized or custom-made products

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at bestoffragrances@niralco.com. After verifying your claim, including the required unboxing video, we will determine whether you are eligible for a replacement, refund, or another appropriate resolution.

Exchanges

We do not offer direct exchanges. If an exchange is approved due to a damaged, defective, or incorrect item, we will provide instructions based on your specific case.

Shipping

We currently ship within the United States only.

Refunds

Approved refunds will be issued to your original payment method 10 -15 business days after we receive and inspect the returned item.

Your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please first check with your bank for any updates. If there is still no update, please share your bank statement with us at bestoffragrances@niralco.com.

Contact Us

For any questions regarding your order, please contact:

Email: bestoffragrances@niralco.com